We understand that sometimes a purchase may not be the right fit. This policy explains the general conditions for requesting a return or refund.
Return Window
Eligible products may generally be returned within 30 days after delivery.
Return requests submitted after this period may not be accepted unless a different period is required by applicable law or specifically stated for the product.
Return Requirements
To qualify for a standard return, products should generally:
- Be unused and in their original condition.
- Remain free from damage caused after delivery.
- Include original packaging when applicable.
- Include all accessories and components.
- Be returned within the applicable return period.
Returned products may be inspected before a refund is approved.
Non-Returnable Products
Some products may not qualify for standard returns, including personalized, customized, final-sale, used, damaged, or hygiene-sensitive products.
Additional exclusions may apply depending on the product.
Any return restrictions displayed on the product page or during checkout should be reviewed before purchase.
Requesting a Return
Before sending a product back, please contact customer service and provide your order information.
A description of the reason for the return may be requested. For damaged, defective, or incorrect items, photographs or additional information may also be required.
Please wait for return instructions before shipping an item.
Return Shipping
For standard returns, return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.
When an item is defective, damaged upon arrival, or incorrectly shipped, the appropriate return arrangement may be determined after review.
Refund Processing
After an approved return has been received, the product will be reviewed.
If the return satisfies the applicable requirements, the refund will be issued to the original payment method.
The time required for a refund to appear in your account depends on the payment provider or financial institution.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from the item ordered, please contact customer service as soon as reasonably possible.
After reviewing the information provided, an appropriate solution may include a replacement, refund, or other resolution.
Exchanges
If an exchange is available, replacement products are subject to inventory availability.
If the requested replacement is unavailable, an alternative resolution may be offered.