We aim to make order delivery as simple and transparent as possible.
The following information explains how orders are generally processed, shipped, and delivered.
Processing Orders
Orders are normally prepared after payment has been successfully confirmed.
Processing times can vary depending on inventory, order volume, seasonal demand, weekends, holidays, and other operational factors.
Delivery Estimates
Available shipping methods and estimated delivery times may be shown during checkout.
Delivery estimates are provided as a guide and are not guaranteed unless specifically stated otherwise.
Actual delivery times may vary depending on the destination and carrier.
Shipping Charges
Any applicable shipping charges will be calculated during checkout.
The amount may depend on factors such as destination, package size, order value, and selected shipping method.
Tracking Information
When tracking is available, shipment details may be provided after the order has been dispatched.
Tracking information may take some time to become active after the carrier receives the package.
Delivery Delays
Unexpected delays can occur because of:
- Severe weather
- Carrier disruptions
- High seasonal demand
- Public holidays
- Transportation issues
- Customs procedures
- Incorrect address information
- Other circumstances outside reasonable control
Shipping Address
Customers are responsible for providing accurate delivery information during checkout.
If you notice an error in your shipping address, contact customer service as soon as possible.
Once an order has been shipped or entered into the fulfillment process, changes may no longer be possible.
Delivery Problems
If your package is delayed, damaged, or marked as delivered but cannot be located, please contact customer service with the relevant order and tracking information.
Additional information may be requested to investigate the delivery.
Undeliverable Packages
If a package cannot be delivered and is returned to the sender, additional shipping costs may apply if a new shipment is requested.
The treatment of returned packages may also depend on the carrier's procedures.
International Deliveries
International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Where applicable, these charges may be the responsibility of the recipient.
Customs processing may also affect the final delivery time.